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Director of Operations

Company: Bob Evans Restaurants, LLC
Location: Anderson
Posted on: September 22, 2022

Job Description:

The Director of Operations is responsible for overall restaurant performance within an assigned area, generally 8 -12 restaurants depending on various factors. The Director of Operations leads all area restaurant operations, local marketing initiatives, recruits, develops and coaches restaurant managers, builds sales and profit while maintaining high operating standards, and ensuring guest satisfaction. They are also accountable for the success of the area by following Company guidelines, policies and procedures, and ensuring ethical business practices.Accountabilities:Provide guidance and leadership in the delivery of outstanding guest experience, culinary operations, labor scheduling, inventory management, restaurant marketing and restaurant P&LPlan, identify, communicate and delegate responsibilities throughout the area to ensure excellent operations are consistently achievedLead the area in the implementation of company initiativesGenerate area sales growth by developing strategic short and long term marketing plans, ensuring the restaurants consistently deliver a positive guest experience, and executing local restaurant marketing initiativesConstantly review area operations and related reports to identify problems, concerns and opportunities for improvement and implement solutionsManage the area P&L by tracking expenses vs. annual budget, analyzing variances and initiating corrective actionEnsure the area follows policies and proceduresDevelop area succession plan by evaluating open opportunities, assessing internal talent and leading recruiting effortsProvide coaching and feedback to restaurant managers and assess performance on an ongoing basis.Partner with restaurant managers to set personal development goals in order to build their skills and abilities for career progression.Create a positive team environment by recognizing and reinforcing individual and restaurant accomplishmentsChallenge and inspire restaurant management teams to achieve business resultsCoach restaurant managers in team member recruiting, development, performance management, and retention in order to ensure the restaurant is properly staffed, turnover goals are met and succession planning is in placeLead the area with integrity and knowledge that promotes the culture and beliefs of Bob Evans RestaurantsLead area succession planning by identifying talent internally and externally and developing that talent into restaurant leadersKnowledge:Thorough knowledge and understanding of restaurant operationsGeneral knowledge of functional support areas, including H.R., training, marketing, finance, and developmentExcellent time management and organizational skillsStrong leadership skills with the ability to coach, motivate and mentor restaurant managers Demonstrated expertise in hiring, staffing, training, and the on-going management of a multi-lingual restaurant staff is requiredStrong delegation experience including; holding others accountable, business planning and communicating across a dispersed group of restaurant managers Ability to effectively handle and manage confidential and sensitive information Articulate and solid communicator with effective presentation skills Demonstrated management of all applicable restaurant regulatory areas, to include: employee safety, food safety, HAACP, wage & hour, immigration, etc. Ability to exercise independent judgment Ability to achieve results through leadership and management of others Education/Experience: Prior experience in a multi-unit leadership role is preferredMinimum of 7-10 years of prior restaurant experience including strong single-unit performance and some experience leading/managing initiatives Prior experience in a family, fast-casual, or casual dining restaurant is strongly preferredBachelor's degree or an equivalent combination of education and experience A minimum age of 21 years

Keywords: Bob Evans Restaurants, LLC, Anderson , Director of Operations, Executive , Anderson, Indiana

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