Security Officer - Casino (Harrah's Hoosier Park)
Posted on: September 24, 2022
Provide an observable deterrent to criminal activity within their
span of control.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide designated escort activities relative to the protection
of patron, employee, and Hoosier Park property.
- Observe, and report, violations relative to regulatory,
internal control, or company-sponsored policies and
- Provide professional interaction and cooperation with internal
(various departments) and external (law enforcement agencies)
relative to their span of control.
- Provide written documentation of incidents and events, observed
or reported, upon request.
- Maintain compliance with applicable regulatory, internal
control, and company-sponsored, policies and procedures.
- Provide an informational resource for patrons and employees
relative to locations and activities scheduled on the
- Assume a leadership role in employee and guest relations, and
- Ingress and Egress log entries, Accident/Incident reports,
Jackpot documentation, Lost and found reports, Dispatch Logs.
- Remain alert to issues within their field of observation that
may require a security presence, and supporting this focus with
continuous patrol activities.
- Perform escort duties consistent with Internal Control
Regulations and Departmental Standard Operating Procedures.
- Assist the Indiana Gaming Agents and other Law Enforcement
Agencies as requested including, but not limited to, assisting with
arrest and detention functions.
- Interact with various external departments including applicable
notification protocols within established compliance directives.
Conduct and initiate corrective action relative to crowd control
issues with focus on patron/employee safety with heightened
awareness during emergencies, drills, and special events.
- Complete accident and incident reports, which accurately
reflect the events, participants, location, and time, of events,
which involve patrons, employees, property and assets of the
Hoosier Park Casino in a concise and professional format.
- Maintain compliance with regulatory, internal control, and
company policies and procedures.
- Demonstrate knowledge of activities and events scheduled on the
- Provide a leadership role in guest and employee relations that
require security intervention.
- Present a consistent appearance that demonstrated personal
pride, Hoosier Park Casino and the Security Department.
- Other duties as assigned
All essential duties and responsibilities listed above must be
performed in a satisfactory, competent and complete manner. All
requirements listed below represent the knowledge, skills and
abilities needed for the position of Security Officer. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the requirements, duties and responsibilities of the
SOCIAL SKILLS AND EXPERIENCE
Must have an outgoing, energetic and enthusiastic attitude. Must be
comfortable initiating conversations and creating a fun environment
with our guests.
EDUCATION and/or EXPERIENCE
A minimum of a high school diploma or general education degree
(GED), six months or more related security type experience and
training, or a combination of education and security
Ability to read and comprehend written instructions, directions,
correspondence and memos. The ability to write reports, fill out
forms and statements in details and clarity. The ability to
verbally present information to patrons, clients, supervisors and
employees in a clear, professional and effective manner.
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and be able to draw and
interpret bar graphs.
Ability to apply and use common sense in the carrying out of
instructions and directions that are given in written, verbal or
diagram form. The ability to deal with problems involving variables
or standard situations among patrons and/or employees.
REQUIRED PERSONAL COMPETENCIES
Responsible for fostering a fun environment. Responsible for being
gracious to all guests and co-workers. Responsible for promoting a
positive influence in the community and participating in
company-sponsored events. Enthusiastically supports, actively
promotes and demonstrates superior customer service in accordance
with department and company standards and programs. Ensures that
behavior and appearance are in compliance with established
standards. Maintains a professional work environment with
management and staff.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to obtain a license from the Indiana Gaming Commission
and the Indiana Horse Racing Commission. Must be able to pass
Required certification in First Aid Training and any other
certification that may be needed for the position. Some positions
of Security Officer require Indiana state police certification.
Must possess and maintain a valid Indiana drivers license.
The employee is regularly required to talk and hear in a moderate
noise environment. The employee is frequently required to stand,
walk or sit for extended periods of time. The employee will be
required to use their hands to finger, handle or feel, to reach
with their arms and hands, to climb or balance, and to stoop,
kneel, crawl or crouch. The employee must regularly lift and/or
move up to 10 pounds of weight and frequently lift and/or move up
to 25 pounds of weight. Specific vision requirements include close
vision, distance vision, color vision, peripheral vision, depth
perception and the ability to adjust focus.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. The employee will be exposed to a
smoking environment. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
ACCESS TO GAMING FACILITY
Requires access to all areas of the gaming facility including
ACCESS TO SENSITIVE MATERIALS
Requires access to patron information, investigative information,
departmental payroll and personnel data, and internal controls for
the Racing and Gaming facility.
Keywords: Caesars, Anderson , Security Officer - Casino (Harrah's Hoosier Park), Hospitality & Tourism , Anderson, Indiana
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