Information System Specialist

Company: Unified Group Services Inc
Location: Anderson
Posted on: May 4, 2022

Job Description:

Job DescriptionUnified Group Services is a full-service third party administrator (TPA) for self-insured group health plans. We're dedicated to providing excellent customer service and the flexibility our customers desire in administering employee benefit plans. Unified Group Services has a reputation for excellent customer service in the marketplace, and this position is crucial to continuing that status.The Information System Specialist manages and supports the operating processes and procedures that enhance and maintain the flow of electronic information into and out of Unified's processing system. This position works extensively with querying data from our claims system database. The data will be sent to vendors or provided internally as needed. This includes processing and setting up enrollment EDI files. This position will collaborate with internal team members and external vendors to identify and report data file requirements. This position is much more than querying data and producing data exports, although that is a large part of the position. This job requires collaborating closely with internal team members and vendors to solve problems, create new processes, and improve current processes. This position will also be assisting web portal tasks, including running ID files, answering customer questions, and updating the benefits portal. PRIMARY RESPONSIBILITIES:

• Process and set up new eligibility 834 files.
• Create and maintain scripts using SQL/PLSQL to import and export data.
• Support EDI processes, including 834 and 837.
• Troubleshoot and resolve discrepancies with processes and reports.
• Analyze, develop, program, and reprogram technical processes as assigned for enhanced efficiencies in consultation with management.
• Analyze manual processes as assigned and develop automated strategies in consultation with management.
• Maintaining reports using ASP/ASPX in Visual Studio and Crystal Reports.
• Work with internal and external customers on any questions, additional research, or needed updates for processes and reports.
• Assist in web portal processes.
• Process routine and non-routine tasks.
• Other duties as assigned.KNOWLEDGE, SKILLS, & ABILITIES:
  • Must be detail-oriented with the ability to manage work independently.
  • Analytical skills are essential.
  • Excellent customer service skills with internal and external customers who desire to exceed customer expectations.
  • Ability to work well under pressure and multi-task.
  • Excellent troubleshooting skills.
  • Familiarity with large databases in a production setting required.
  • Excelled oral and written communication skills.
  • Ability to work with a diverse group of people professionally and effectively with varying technology skills.
  • Good organizational skills.
  • Self-motivated and self-starter.
  • Polite, courteous, and professional phone skills.
  • Excellent attendanceQUALIFICATIONS:
    • Associates degree or higher in Information Systems, Information Technology, Business Administration, or related degrees preferredEXPERIENCE/TRAINING:
      • Two to five years' experience with self-funded insurance experience preferred
      • Two to five years' experience Oracle 11g or higher preferred
      • One to two years of experience with Microsoft SQL Developer and MS Access required
      • Familiarity with Microsoft Visual Studio, Office 365 applications, FTP software, Automation software, ASP/ASPX, and/or Crystal Reports preferred
      • One year EDI (834, 835, 837, 278, 267, 277, 270, 271) experience preferred
      • WLT claims processing system experience preferredThis position is an hourly, in-office position working 40 per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Unified Group Services is located just off I69 at Exit 226.

Keywords: Unified Group Services Inc, Anderson , Information System Specialist, IT / Software / Systems , Anderson, Indiana