Business Process Architect (BPA) MQ IT, GSC

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: January 8, 2026

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Position Brand Description: At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Lilly is entering an exciting period of growth and we are committed to delivering innovative medicines to patients around the world. Lilly is investing around the world to create new state-of-the-art manufacturing sites and continue expanding our existing facilities to create capacity required to continue with our mission. The brand-new facilities will utilize the latest technology, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment. What You’ll Be Doing : You will be part of Tech at Lilly MQ (Manufacturing and Quality) an organization that drives manufacturing operational excellence through utilization of technology. The focus for this role will be on Global Supply Chain Logistics and Transportation Management processes and systems. MQ Tech at Lilly strives to enable the making of medicine “with safety first and quality always”. As the Business Process Architect, you will be a strategic technology leader responsible for aligning technology solutions with business objectives. This role drives innovation, business transformation, and measurable value through the design and implementation of scalable, integrated architectures. The BPA partners with business and technology stakeholders to shape strategy, influence decisions, and deliver high-impact solutions that deliver measurable value and meet organizational needs. How You’ll Succeed: Act as a liaison between business stakeholders (e.g., supply chain, manufacturing, regulatory, commercial) and IT teams. You will ensure that technology solutions are aligned with strategic business goals and regulatory requirements. Subject Matter Expert in Global Supply Chain Systems, with an emphasis on Transportation Management and Logistics, and knowledge or warehouse management systems. Assist in the translation of business requirements to application needs for custom developed applications and/or COTS/SaaS tool configuration. Leverage strong understanding of functional business processes to enable key area stakeholders to meet business outcomes aligned with the Global Supply Chain and MQ Tech at Lilly Global Supply Chain team. Align global supply chain strategies with Eli Lilly’s innovation and growth goals, focusing on Artificial Intelligence. Partner with Global Supply Chain and Global Tech at Lilly teams to implement integration solutions between systems such as SAP S/4HANA, SAP Transportation Management (TMS), TransVoyant, SAP BN4L, Project 44, ColdStream Logistics, SensiWatch, and other transportation management and logistics focused systems. Maintain high levels of customer satisfaction by delivering exceptional IT support to end-users and addressing their needs promptly. Maintain computer system validation for responsible applications. Deliver recommendations to implement improved processes and controls, and drive the transformation of those approved recommendations. Build relationships with internal and external customers and partners. Manage budgets for large-scale projects or programs. Interact with regulators, customers, or other outside stakeholders on business issues. Perform other duties related to ongoing delivery and program transformation as assigned by senior management. What You Should Bring: Deep understanding of pharmaceutical operations, especially in manufacturing, supply chain, and compliance. Excellent problem-solving skills to address complex IT issues and implement effective solutions in a timely manner. Exceptional customer service and communication skills to maintain high end-user satisfaction. Proficiency in handling IT changes, updates, and system upgrades with minimal disruptions and in accordance with industry best practices. Proficiency in ITIL principles, including incident, problem, and change management, to streamline IT support processes. Understanding of cybersecurity best practices to protect critical pharmaceutical manufacturing systems and sensitive data. Proven ability to work effectively in high-pressure, time-sensitive situations. Basic Requirements: Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering, or a related field, with a minimum of 7 years of IT experience working with Global Supply Chain OR High School Diploma with relevant work experience, with a minimum of 15 years of IT experience working with Global Supply Chain r minimum of 7 years of IT experience working with Global Supply Chain and a Bachelor’s degree in Software Engineering, Computer Science, Computer Engineering or a related field. Additional Preferences: Master’s degree in Computer Science, Information Technology, Business Administration, or a related field is preferred. Exposure to international operations, diverse teams, global IT projects, or working in a global organization. Previous LEAN and Agile experience. Understanding of pharmaceutical manufacturing processes and compliance with industry-specific regulations, such as FDA guidelines for Good Manufacturing Practices (GMP). Certification in relevant IT areas (e.g., ITIL, AI, Cloud, etc.) is a plus. Other Information: Role is Monday through Friday and based on-site. Must be flexible in providing support to accommodate other inputs (production schedules, shutdowns, etc.). Occasional extended hour and / or off-hour work may be required. Position will be based at the Eli Lilly Corporate Center in Indianapolis, IN Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Lilly may continue to provide U.S. visa sponsorship for current U.S. employees who meet the basic qualifications of the role and, prior to applying, have confirmed U.S. visa feasibility with Lilly’s U.S. Immigration Team. U.S. employees do not include individuals completing an STA or LTA in the U.S. from abroad. Roles on the B path, S path, or that do not minimally require a bachelor’s degree are not feasible for visa sponsorship. WeAreLilly Lilly is proud to offer market-competitive employee benefits designed to empower you to live your best life. Employees may elect medical, prescription drug, dental and/or vision coverage for you and your family in one of two health plan options, enjoy best-in-class mental health support, and concierge services for orthopedic, cardiovascular, fertility care, and LGBTQ health navigation. We also support well-being with a fitness membership, health coaching, and wellness activities at no additional cost. Our retirement benefits are designed to help our employees feel secure in their financial future by including a defined benefit pension, a 401(k) match, and retiree medical coverage. We provide life and disability insurance for peace of mind and protection for you and your loved ones and paid time-off benefits to support you in life’s moments that matter including personal illness, caregiver, bereavement, and other family needs, in addition to annual paid vacation and holidays. Lilly reserves the right to terminate or modify company-provided benefits at any time in its discretion. The company compensation structures are aligned to the location of hire. The United States pay range and benefits offering do not apply to any location outside of the United States. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $124,500 - $182,600 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. WeAreLilly

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