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Bilingual Monitoring Technical Support Specialist

Company: BI Incorporated
Location: Anderson
Posted on: April 17, 2019

Job Description:

A GEO Group Company Now Hiring! Bilingual Monitoring Technical Support Specialist--Full & Part Time Positions Available @ Anderson, IN Location--BI Incorporated - A GEO Group Company is a leader in off ender monitoring technology. Applicants should have experience in providing quality customer service, have strong keyboarding skills and a technical aptitude. Must be able to speak English & Spanish fluently and be able to obtain a security clearance through the Department of Homeland Security. Additionally, are required to be at least 18 years of age and a United States citizen.-- Full time starting pay is $13.21/hr and includes a full benefit package. After 90 days, specialists are enrolled in the Pay for Performance program. Current specialists average an additional $5.80/hr, up to $9.00/hr under this incentive program.-- Part time positions start at $14.00/hour and include various schedule options. 20 28 hours per week.-- Summary Processes outbound alerts according to contract requirements and documented procedures. Escalates hardware, software and customer issues to supervisory personnel. Ability to conduct basic troubleshooting on company hardware and software. Primary Duties and Responsibilities Processes outbound alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of serviceProvides communication to internal departments and management on the status of hardware and software issues being worked on.Recommends efficiencies and/or solutions for issues with hardware and software platforms.Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding.Performs other duties as assigned.JOB REQUIREMENTS Minimum Requirements High School Diploma or GED required.Associates Degree in Computer Science, Information Technology or related field or equivalent combination of education and experience preferred.2 years' experience in an information technology support/helpdesk role preferred.Basic knowledge of hardware and software platforms and the ability to acquire basic knowledge of Company electronic monitoring products quickly.Strong oral and written communication skills in both English and Spanish.Ability to communicate technical concepts to a non-technical audience.Flexibility in handling special projects and assignments.Must be self-motivated with the ability to work independently.Ability to meet deadlines and prioritize appropriately.U.S. Citizenship required.Ability to pass a federal background check and obtain a suitability determination.Ability to work with computers and the necessary software typically used by the department. Working Conditions:-- Encountered on a regular basis as part of the work this job performs. Call center environment.Ability to work varying hours and days as necessary.May be requested to provide coverage outside of scheduled hours. We offer competitive and comprehensive benefits and opportunities: --- Medical, Dental, and Vision coverage --- Term life insurance (includes spouse and dependents) --- Accidental death and dismemberment insurance --- Short- and long-term disability --- Flexible spending account --- 401(k) --- Stock purchase program --- 11 Paid holidays --- Paid time off --- Tuition reimbursement --- Employee Discounts --- Legal program --- Legal Club of America --- Employee Assistance Program (EAP) --- Company Activities --- Direct deposit JobMatch Indiana.Category: Customer Service, Keywords: Technical Support Representative

Keywords: BI Incorporated, Anderson , Bilingual Monitoring Technical Support Specialist, IT / Software / Systems , Anderson, Indiana

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