MONITORING TECH SUPPORT SPEC

Company: BI Incorporated
Location: Anderson
Posted on: March 16, 2023

Job Description:

Facility: -ANDERSON - MONTORING CENTER Pay: $17.50 per hour Bonus (if applicable): Shift: Various Available Benefits: Employees working a normal work week (30 hours or more) will enjoy a competitive benefits package for an energized workforce with options for you and your family including: --- Paid time off ------------------------ Paid holidays------------------------------ 401(k)
--- 401(k) matching ------------------ Health Insurance ------------------------ Dental Insurance
--- Vision Insurance --------------- ---- Life Insurance ------------------------------ Flexible spending account
--- Health savings account ------ ---- Tuition Reimbursement --------------- Reduced tuition rates
--- Employee discount --------------- Employee assistance program------ Pet insurance
--- Disability Insurance --------- ---- Paid training ------------------------------- Other benefits available

Equal Opportunity Employer. Are you interested in Criminal Justice or do you enjoy working with computers? - If so, we would like to hear from you! BI Incorporated is the U.S. leader for offender monitoring products and services that help federal state, and local agencies monitor parolees, probationers, pretrial defendants, and those involved in the U.S. immigration court process as they live in the community. NOW HIRING FULL-TIME AT OUR ANDERSON TECHNICAL SUPPORT CENTER!!! - Typical permanent schedule is a 4 day work week (40 hours), once training is completed. Contractual obligations require you to be a US Citizen for this position. Summary Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required. Primary Duties and Responsibilities

• Processes alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service
• Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary.
• Provides advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments.
• Provides communication to internal departments and management on the status of hardware and software issues being worked.
• Recommends efficiencies and/or solutions for issues with hardware and software platforms.
• Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding.
• Performs other duties as assigned.

Keywords: BI Incorporated, Anderson , MONITORING TECH SUPPORT SPEC, Other , Anderson, Indiana