Account Support Representative

Company: Sirmax North America Inc
Location: Anderson
Posted on: March 19, 2023

Job Description:

SIRMAX is a global leader in providing thermoplastic material solutions, offering a wide range of products, from polypropylene to engineering plastics, applying custom colors, additives and extensive technical experience. Sirmax also applies this technological approach to the circular economy by developing sustainable and bioplastic traced and certified solutions to meet the needs of our customers.
Sirmax has 13 establishments, each designed to integrate with local communities, their economic, professional and human growth and, at the same time, cultural formation among people.WHY WORK IN SIRMAX GROUP?Sirmax is growing thanks to its people who manage to transform new investments and innovative strategies into concrete actions. We are growing our resources within an international and multicultural organization characterized by dynamism and vivacity. We like to reward deserving people with new growth opportunities within the Group, as well as new projects and training courses. Being a Sirmaxee means being part of an open community with an informal style, ready to help people to settle in easily and to stimulate them to improve.With Sirmax you can make not only a difference in your career but, also in your world.

Job Summary: Supervisory Responsibilities:

• None Duties/Responsibilities:
  • Open and maintain customer accounts by recording account information in CRM
  • Coordinate deliveries to customers with logistic department
  • Coordinate with Production Manager for confirming delivery dates to customers
  • Keep price lists updated
  • Answer corporate phone line and direct accordingly.
  • Use telephones to reach out to customers and verify account information, payment information and other pertinent information such as addresses and phone numbers.
  • Place of sales orders, refunds, or exchanges
  • Advise on company information
  • Place, modify or cancel sales orders and forecasts
  • Navigate through customer portals to update sales orders and sales forecasts
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Schedule travel, meetings, rentals, hotels, meals
  • Submit and reconcile expense reports
  • Performs other related duties as assigned. Required Skills/Abilities:
    • Strong organizational skills with the ability to multi-task
    • Proficiency in MS Office
    • SAP Experience
    • Ability to organize a daily workload by priorities
    • Ability to meet deadlines in a fast-paced quickly changing environment
    • A proactive approach to problem-solving Education and Experience:
      • College or Technical Degree (or equivalent gained from 3+ years of experience)
      • High school diploma. Physical Requirements:
        • Prolonged periods of sitting
        • Computer usage 70%+
          
          
          
          PI207801506

Keywords: Sirmax North America Inc, Anderson , Account Support Representative, Other , Anderson, Indiana