Outpatient Care Coordinator

Company: Bridges of Hope, LLC
Location: Anderson
Posted on: November 18, 2023

Job Description:

Summary: The Medical Assistant / Outpatient Care Coordinator sometimes serves as the initial face-to-face contact with our patients. The Medical Assistant / Outpatient Care Coordinator will be conducting initial medical duties in preparation for our medical staff who will provide continued medical assistance. Our Medical Assistant / Outpatient Care Coordinators will also conduct administrative tasks in addition to their medical duties. Job Responsibilities (This list is non-exclusive):

• Enhance the overall treatment process by assisting your clients and the interdisciplinary team members (therapist, physician, nurse practitioner, or nurse) to meet overall treatment needs of clients
• Gather information through self-report and collaboration with other providers
• Complete intake assessments, consents, release of information forms, disability paperwork, FMLA documentation, and make and monitor referrals
• Obtain client vital signs, weight, urine/specimen collection, glucometer and breathalyzer
• Act as a liaison between a client and his/her friends, family, attorney, probation officer, employer, disability insurance, sponsor, provider, pharmacy, etc.
• Collaborate with various agencies to set up individualized aftercare that keeps the client moving toward recovery
• Coordinate and access ordered medications
• Document all interactions with, and on behalf of clients, in accordance with company policy
• Help to maintain clean and sanitary conditions throughout the facility
• Participate in staff, treatment, and leadership team meetings as appropriate
• Review urine drug screen results and notify interdisciplinary team members of results
• Keep electronic medical record up to date, including scanning documents to ensure complete client medical record
• Engage in training sessions that offer learning opportunities that promote and enhance skill and professional development
• Providing additional resources as needed (employment searching, applying for food stamps or health care, assist in getting he or she's license back, applying for SS, etc.)
• Maintain confidential information with tact and discretion beyond HIPAA
• Serve as initial patient contact, initiates patient record and account. Greets patients in a welcoming and caring manner, assists callers with information and directions.
• Maintain daily patient schedule
• Answers phones (operator, appointment, case management, etc.) in compliance with service goals
• Responsible for patient registration. Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable. Also responsible for basic insurance verification processes.
• Accepts upfront payments (co-pays, co-insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts.
• Other duties as assigned Job Requirements:
  • Associate level medical training (Medical Assistant, Certified Nursing Assistant, or equivalent) required. One year relevant experience preferred.
  • Experience, personal passion, or interest in substance abuse issues is strongly preferred.
  • Competency with Microsoft Office Suite
  • Comfortable working with electronic health records (KIPU preferred)
  • Excellent verbal and written communication
  • Front and Back-office experience required
  • Commitment to drug-free lifestyle and responsible alcohol use is essential
  • Authorization to work in the US is required
  • Proof of vehicle insurance
  • Copy of driver's license
  • BLS or CPR certification completed within 60 days of hire
  • Demonstrate empathy, understanding, and respectful behavior towards clients, client's family members, coworkers, outpatient providers, and others while maintaining appropriate boundaries
  • Utilize crisis management skills including, but not limited to, verbal de-escalation
  • Demonstrate skills of being punctual, organized, dependable, professional, and able to prioritize
  • Represent the agency within the community, coordinate with other agencies, and facilitate transfers to different levels of care
  • Utilize insurance billing knowledge to effectively charge insurance for services
  • Utilize excellent analytical and critical thinking skills with a high level of flexibility and diplomacy
  • Ability to work with others toward a shared goal, participating actively, and contributing to the capability of the team
  • Ensure that best practices are followed in accordance with company policy and state requirements
  • Required competencies: Glucometer, UDS, Pregnancy Tests, Breathalyzer, Vital Signs, and Medication Administration. Physical Requirements:
    • Mobility - Twist, Bend, Stoop/squat, Move quickly (respond to emergency), Climb stairs, Walk, Stand
    • Hearing - Hear normal speaking level sounds (person-to-person), Hear faint body sounds (blood pressures, lung sounds, heart sounds), Hear in situations when not able to see mouth (when masks are being used), Hear alarms (monitors, fire alarms, code alarms)
    • Visual - See information up to 24 inches away (monitors, computer screens, skin conditions), See objects up to 20 feet away (patient in room), Use depth perception, Use of peripheral vision, Distinguish color and color intensity (flushed, as colored, or pale skin, color of labels)
    • Endurance - Walk long distances (transfer patient, etc.), Stand (at patient's side or therapeutic procedure, etc.), Sustain repetitive movement (CPR compressions, bagging, etc.), Maintain physical tolerance (stand/walk/work on your feet for 8-12 hours at a time with minimal breaks)
    • Strength - Push and pull 50 pounds (position patient, move equipment, etc.), Support 50 pounds of weight (ambulate patient, assist to bedside toilet, etc.) with assistance, Lift 50 pounds (transfer a patient, etc.) with assistance, Carry equipment/supplies, Use upper body strength (CPR), Squeeze with hands (operate fire extinguisher)
    • Other - Reach above shoulders/overhead, Reach below the waist (electrical plugs, etc.), Reach in front (assist patient with arms out), Pick up objects with hands, Grasp small objects with hands (pencils, pens, etc.), Write with pen, Use computer (type), Pinch/pick or otherwise work with fingers (use syringe, etc.), Twist at waist, Twist wrists/hands (turn objects/knobs using hands), Squeeze with fingers (eye droppers, bulb syringes, ear bulb, etc.) PM22
      
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Keywords: Bridges of Hope, LLC, Anderson , Outpatient Care Coordinator, Other , Anderson, Indiana