Company: Carter Logistics LLC
Posted on: May 15, 2022
As a member of the customer service team, you will be
accountable for managing customer relationships through many
channels of the order process. You will take complete ownership of
the freight by creating and tracking orders, anticipating problems
and providing creative solutions to exceed customer expectations.
DUTIES AND RESPONSIBILITIES:
1. Retain working knowledge of transportation systems after initial
training - 2. Initiate contact with carriers and customers when
appropriate - 3. Facilitate complete and thorough communication
between carriers and customers - 4. Organize and track freight on
an appropriate time schedule - 5. Effectively communicate an
escalate events through management channels - 6. Compose office
appropriate communication through a variety of media - 7. Continue
proactive solutions within the network - 8. Provide hands on
support during the absence of other team members or during peak
times 9. Work with peers to develop best practices that are shared
across all field office networks - 10. Adapt to a changing process,
while working towards standardization - 11. Flexible work schedule,
with ability to work 1 st , 2 nd or 3rd shift operations - 12.
Ability to work rotating weekend shifts as needed -
EXPERIENCE AND SKILL REQUIREMENTS: -
1. High School diploma required - 2. College degree preferred
and/or 1 year transportation & customer service experience - 3.
Bilingual (Spanish) speakers preferred - 4. Excellent problem
analysis skills - 5. Solid verbal and written communication skills
- 6. High stress tolerance and ability to adjust to changing
priorities in a fast paced environment 7. Strong work ethic with a
professional, positive attitude
Carter Logistics offers a benefits package that includes Medical,
Dental, Vision, and 401(k)+Match.
- Minimum 1 year - Company Description: Since being founded in
1983, Carter Express has been delivering world-class customer
service. Our objective is to supply transportation services to our
customers in an efficient, economical, and timely manner- and to
accomplish this while being a great place to work.
Behind our success is a support of over 1,100 great associates.
From our drivers and dock workers to our customer service,
management, and office personnel, Carter Express is built on
nothing less than a team of dedicated professionals who care about
the safe transportation of our customers products. We are committed
to adding staff that has an exceptional work ethic and the desire
to learn and to satisfy the customer.
Keywords: Carter Logistics LLC, Anderson , Transportation Specialist, Professions , Anderson, Indiana
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