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Service Advisor

Company: Stoops Freightliner-Quality Trailer
Location: Anderson
Posted on: September 9, 2019

Job Description:

service trucks freightliner commercial truck service

SERVICE ADVISOR
Stoops Freightliner, Anderson, IN is currently seeking a Service Advisor to greet our customers, assess their needs and provide clear and concise information to our Diesel Technicians. Our goal is provide a first class service experience for our customers.
Duties

Greet and interview customers
Create clear, concise documentation of the customer's concerns
Forward documentation to Truck Service personnel
Respond to service related telephone calls
Monitor progress and maintain ongoing communication with the customer
Open and Close work orders
Document warranty coverage(s) by vehicle
Qualifications


Excellent customer service skills
Technical background and heavy-duty truck service background preferred
Ability to recognize and solve problems
Ability to read and understand technical information
Strong internal and external communication skills
Strong computer skills
Ability to monitor, manage and prioritize daily operations
Must be able to climb into & out of semi-tractors as needed
Affirmative Action/Equal Opportunity Employer Qualified women, minorities and people with disabilities encouraged to apply.
Please apply on line at: www.stoops.com/employment .

Keywords: Stoops Freightliner-Quality Trailer, Anderson , Service Advisor, Professions , Anderson, Indiana

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