Inside Sales Building Materials
Company: Gillman Home Center
Location: Eaton
Posted on: January 14, 2026
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Job Description:
Job Description Job Description The Inside Sales Specialist will
assist customers and contractors with any project needs. This is a
full-time position, 40 hours/week, will work a mix of days,
evenings and weekend shifts (rotate every other weekend). Essential
Functions: Provide excellent service to customers. Treat all team
members, vendors, and customers with courtesy and respect. Greet
and assist customers in a positive, approachable manner. Answer
questions and resolve customer concerns. Advise customers on
solutions to projects and problems. Offer solutions with add on
sales when appropriate. Become well educated in the product lines
available to GHC. Seek continued education on changes to available
product lines. Stay educated on industry trends. Utilize various
software available to create accurate take-offs, estimates, quotes,
customer orders, purchase orders, and invoices for new homes,
business, outbuildings, and additions. Respond to customer
inquiries regarding product selection, placement of orders,
requests for prices and quotations, customer concerns, and
scheduling of deliveries and installations. Thoroughly explain
orders to customers. Require their sign off before placing any
purchase orders. Order product in correct color, size and quantity
from the vendor. Immediately inform vendor and Sales Manager of
discrepancies or other issues with orders. Process returns to
vendors and follow up to ensure credits are issued. Ensure that all
product is invoiced before leaving the store. Research credits,
returns, and late payments as needed. Follow-up with customer from
quote to project completion. Work with the Sales Manager to resolve
any customer complaints, product damage, or other issues. Perform
any necessary customer service tasks including but not limited to;
cutting keys, filling propane, running register, assisting with
rental transactions, etc. Perform necessary tasks including but not
limited to; answering the telephone, stocking and recovering
inventory around the lumber desk area, clean and organize the
lumber desk area, etc. Perform department head duties including,
but not limited to, front and face, cycle counts, price updates and
other inventory maintenance as needed. Make taking care of
customers a priority while working your area. Help out in other
departments as necessary. Provide services to customers at point of
sale, including, but not limited to; running register, bagging
items, assist with loading products, answering inquiries, etc. Open
and close store as assigned. Ensure a safe working environment.
Maintain situational awareness. Identify and report any safety
issues or concerns to management. Follow all company policies and
procedures. Other duties as assigned. Work Competencies: Customer
Service Teamwork Attention to detail Follow-up Supervisory
Responsibility: This position does not directly supervise anyone.
Work Environment: While performing the majority of the job duties,
the employee is inside the store. The noise level in the work
environment is usually moderate. Physical Requirements: The ideal
candidate must be able to complete all physical requirements of the
job with or without a reasonable accommodation. Prolonged periods
of sitting, standing and walking throughout the day. Must be able
to occasionally lift up to 10 lbs. Position Type and Expected Hours
of Work: This is a full-time position, 40 hours/week, will work a
mix of days, evenings and weekend shifts (rotate every other
weekend). Required Education and Experience: High school diploma or
GED diploma; or 1-3 years of related experience or training; or the
equivalent combination of education and experience. 3 years of
experience in the building materials/construction industry 1 years
Customer service experience Retail experience a plus Benefits
Offered: Medical Insurance Dental, Vision, Short Term Disability,
Long Term Disability, Cancer coverage, Accident Coverage, Life
Insurance 401k plan with employer contribution Free $25k Life
Insurance Plan Employee discount Vacation time Gillman Home Center
provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion,
sex (including pregnancy, gender identity, and sexual orientation),
parental status, national origin, age, disability, genetic
information, political affiliation, military service, or other
non-merit based factors in accordance with applicable federal,
state and local laws. Powered by JazzHR WKuNmBzMBW
Keywords: Gillman Home Center, Anderson , Inside Sales Building Materials, Retail - All , Eaton, Indiana
