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Customer Service Rep

Company: Sirmax North America Inc
Location: Anderson
Posted on: May 9, 2022

Job Description:

Sirmax North America, Inc., is looking for a dynamic Customer Service Representative or Customer Account Support at their state of the art Anderson facility. Competitve pay and excellent benefits are available in a multi-cultural settingCustomer Service Rep and Customer Account Support Duties ResponsibilitiesOpen and maintain customer accounts by recording account information in CRMCoordinate deliveries to customers with logistic departmentCoordinate with Production Manager for confirming delivery dates to customersKeep price lists updatedAnswer corporate phone line and direct accordingly. Use telephones to reach out to customers and verify account information, payment information and other pertinent information such as addresses and phone numbers.Place of sales orders, refunds, or exchangesAdvise on company informationPlace, modify or cancel sales orders and forecastsNavigate through customer portals to update sales orders and sales forecasts Build sustainable relationships of trust through open and interactive communicationKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesOther duties as assignedRequired Skills Abilities for Customer Service Rep and Customer Account SupportStrong organizational skills with the ability to multi-taskProficiency in MS OfficeSAP ExperienceAbility to organize a daily workload by prioritiesAbility to meet deadlines in a fast-paced quickly changing environmentA proactive approach to problem-solvingCustomer Service Rep and Customer Account Support Benefits401KHealth PPO or HSADentalVisionShort term disabilityLong term disability company providedLife insurance company providedAdditional life for employee spouse and childrenVacationPersonal TimePaid Holidays PI177077867

Keywords: Sirmax North America Inc, Anderson , Customer Service Rep, Sales , Anderson, Indiana

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