Records Services Representative

Company: Indiana University
Location: Bloomington
Posted on: April 17, 2024

Job Description:

DepartmentREGISTRAR (BL-REGR-IUBLA) Department InformationThe Office of the Registrar's primary mission is to enhance and facilitate inclusive and equitable instructional experiences, by providing excellent service to faculty, campus partners, and students.Job SummaryDepartment-Specific Responsibilities

• Oversees opening, sorting, and routing of incoming mail and prepares outgoing mail.
• Monitors entrance to building and acts as receptionist for the building.
• Ensures that office procedures and policies are being maintained and communicated.
• Performs email and/or telephone guidance to campus partners regarding schedule of classes and event scheduling.
• Works with a variety of platforms and programs to assist in set-up and maintenance of schedule of classes.
• Performs a variety of duties in diploma verification, ordering, and distribution.
• Performs email and/or telephone guidance to faculty regarding final grade processes and deadlines.
• Processes various administrative enrollment requests in the Student Information System.
• Monitors, reviews, and processes various daily and weekly enrollment reports.
• Helps with projects from various areas of the office. General Responsibilities
  • Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
  • Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
  • May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
  • Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate.
  • Distributes and collects forms from walk-in clients; sets up staff appointments, if needed.
  • Monitors any changes to student files; updates as new information is received.
  • Develops and maintains files and databases.
  • Responds to student inquiries regarding status of account.
  • Provides technical direction to part-time student staff.
  • May certify completion of degree requirements. QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.EDUCATIONRequired
    • High school diploma or equivalent (such as HSED or GED)WORK EXPERIENCERequired
      • 2 years experience in customer service, higher education, or related fieldSKILLSRequired
        • Proficient communication skills
        • Maintains a high degree of professionalism
        • Demonstrates time management and priority setting skills
        • Demonstrates a high commitment to quality
        • Possesses flexibility to work in a fast paced, dynamic environment
        • Highly thorough and dependable
        • Demonstrates ability to maintain confidential information
        • Friendly and service-orientedWorking Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationBloomington, IndianaThis is an in-person position.Work Hours8:00am - 5:00pmBenefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:
          • Multiple plan options for medical insurance
          • Dental insurance
          • Health Savings Account with generous IU contribution
          • Life insurance, LTD, and AD&D options
          • Base retirement plan contribution from IU, subject to vesting
          • Additional supplemental retirement plan options
          • Tuition benefit for IU classes
          • 10 paid holidays per year
          • Generous Paid Time Off
          • Paid Parental Leave
          • Employee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: IntermediateFLSA: NonexemptJob Function: Student ServicesJob Family: Student Services Generalist Click here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

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